VIP 110-24 Release 2.1.0 & v2.60.02 Frequently Asked Questions (FAQ)

Q: What is the difference between v2.60.02 and VIP Release 2.1.0?
A: One is a firmware release and the other is a feature key upgrade. The firmware release, v2.60.02 is a regular upgrade for the VIP 110-24 that includes many bug-fixes as well as some minor functionality enhancements and new features. VIP Release 2.1.0 is an upgraded feature key for the VIP 110-24 Radio that includes major new features.

Q: Is the new v2.60.02 firmware backwards compatible with previous software versions?
A: Yes, this firmware is fully backwards compatible. However, EION Wireless recommends that you install the updated firmware on all radios in your network.

Q: Is the VIP Release 2.1.0 Feature Key backwards compatible with previous software versions?
A: Yes, the features available in the feature key are fully backwards compatible with previous releases. However, EION Wireless recommends that you install the updated firmware on all radios in your network.

Q: Do I need to purchase a license in order to install v2.60.02?
A: No, this is a regular upgrade and you do not need to purchase a license to take advantage of the bug fixes in v2.60.00. This firmware upgrade will be freely available for download on the website. However, in order to gain access to some of the new features in Release 2.1.0, you will be required to purchase a feature key.

Q: How can I obtain the firmware upgrade v2.60.02?
A: When available, v2.60.02 can be downloaded from the EION Wireless website at http://www.eionwireless.com/support/upgrades.html

Q: How do I install the v2.60.02 firmware upgrade?
A: Please refer to the VIP 110-24 User Manual, Rev J, Section 6.4 – Upgrading the Firmware. Also, be sure to fully read the SFCO and pay attention to any special instructions contained therein.

Q: What bugs-fixes are included in the firmware upgrade?
A: Please see the SFCO Release Notes for details of all bug fixes in v 2.60.02.

Q: What new features are included in the firmware upgrade v2.60.02?
A: The following features are included in the v2.60.02 firmware:

• Two Tier Password
• Challenge Password
• License Keys

Q: Is the Graphical Web Interface part of the firmware upgrade?
A: No, the Web Interface is only available as part of the VIP Release 2.1.0 Feature Key.

Q: How can I obtain a VIP Release 2.1.0 Feature Key?
A: Contact your EION Wireless Sales Representative or authorized Gold Channel Partner with the serial number(s) of the radio(s) to be upgraded. You will be required to supply the serial number of each radio being upgraded.

Q: Why do I need to provide EION with the serial number in order to upgrade?
A: Each Feature Key is uniquely linked to a specific radio serial number. We can also use this information to contact you in case of product recalls or to notify you of future software upgrades and firmware releases.

Q: Do I need to install v2.60.00 in order to use the VIP Release 2.1.0 feature key?
A: Yes. The Feature Key will not work without v2.60.02 firmware.

Q: What new features are included in VIP Release 2.1.0?
A: A list of features is presented here; for full details and description, please see the document VIP 110-24 Release 2.1.0: New Features.

• VLAN Support
• Priority Queue Enhancement
• DHCP Support
• Network Time Protocol Request (RF)
• Web Downloads
• RF Plug and Play
• Auto-Acquire
• Graphical Web Interface
• Dynamic Power Control
• Email Alarms
• Monitor Auto-Acquire
• Monitor Cycle

Q: What is the cost of the VIP Release 2.1.0 Feature Key?
A: Please Contact your EION Wireless Sales Representative or Authorized Gold Channel Partner for pricing details. Volume discounts begin on orders of 11 or more feature keys.

Q: I own multiple VIP 110-24 radios, do I need to purchase a license for each radio?
A: Yes, each license key is specifically coded to work with a specific radio serial number. Volume pricing is available on feature key purchases of ten or more. Please contact your EION Wireless Sales Representative for details.

Q: How do I install the key once received?
A: Please refer to the VIP 110-24 User Manual, Rev J, Section 6.4.6 – Feature Upgrades for Feature Key installation instructions.

Q: Will the release be available on new VIP 110-24 Radios purchased from EION Wireless?
A: Yes, all radios purchased from EION Wireless after the release date of the new software will be pre-loaded with the v2.60.02 firmware and the Release 2.1.0 Feature Key with all new features enabled.

Q: In the past I purchased the VIP from Wi-LAN, what has changed?
A: In 2006, when Wi-LAN made the decision to exit the wireless broadband product business, EION Wireless acquired several product lines from Wi-LAN, including the VIP 110-24. EION Wireless and its worldwide channel network of resellers are now responsible for selling and supporting the VIP product line. This includes any VIP radio previously sold by Wi-LAN.

Q: How do I contact EION Technical Support?
A: To contact EION Technical Support, go to the EION Wireless website at http://www.eionwireless.com/support/tech_support.php

Q: How do I contact an EION Wireless Sales Representative or locate an EION Certified Channel Partner?
A: Please e-mail us at info@eionwireless..com, or call +1 (403) 273-5100. Alternatively you can visit our website at http://www.eionwireless.com/feature_pages/contactform.html

Q: Is Auto-Acquire Included in the Release 2.1.0 Feature Key?
A: No, Auto-Acquire is not included but it is still available in a separate feature key.

Q: When will these products be released?
A: The v2.60.02 firmware upgrade and the VIP Release 2.1.0 Feature Key will be made available on March 1, 2007.

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